How to Fix AVG Downloading Problem on Windows 8


Though AVG is a decent antivirus, popular for its renowned and effective protection for world’s all operating systems, but at times it may push things off the edge during upgrade to the latest (AVG) version, update downloads, or the installation of the software itself. AVG downloading is a type of problem that arises when you try to install the AVG software and it keeps showing downloading, but nothing happens even after a long period of time. This not only prevents the installation from completing, but also keeps your machine unprotected for the time it is not done. Therefore before the problem gets worse and affects your PC by freezing it or making other applications not work, fix it not just to keep it protected but also let it function smoothly.


Step 1: Disable/Uninstall Other Antivirus

If there is another antivirus installed on your system, uninstall it or else it will continue to disrupt the installation of AVG antivirus. Go to “Programs and Features” (use Search Charm to access the utility or from the Desktop as desired), locate the antivirus whichever you have, select it and then click the “Uninstall” button. Confirm the action and follow the on-screen prompts to do the uninstallation. Remove the software completely using its uninstaller if there is one to make sure that no remnants of it exist in the PC – that may interfere with the AVG’s installation. When done, launch the AVG installer file with admin rights and finish the installation. Your PC should be protected afterwards.

P.S. If you have firewall software (and no other antivirus program) on your machine, then disable it temporarily until the AVG installation is completed. Post-installation, you can re-enable the firewall software. Make sure that Windows Firewall is also disabled before running the AVG installer. It is enabled by default in every Windows PC. Post-install, you can turn on the WF again.

Step 2: Remove Following Registry Keys

Since the installation seems not to be going through, check if you have the following registry keys in Windows 8’s Registry Editor. Search for “regedit” through Search Charm and launch the utility as the system administrator. If you are not logged on as an admin to your Windows 8 PC, you may be prompted for admin password to access Registry Editor. If so, provide the password to continue. In the “Registry Editor” window, locate these entries and delete them one by one.

  3. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AVG Security Toolbar
  4. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AVG Secure Search
  5. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AVG SafeGuard toolbar
  6. HKEY_LOCAL_MACHINE\SOFTWARE\AVG SafeGuard toolbar 64 bit Windows

Once the keys are deleted (only the last entry like AVG Security Toolbar should be deleted), restart Windows 8. You can, post-restart, launch the AVG installer file and complete the installation, which should go through smoothly then.

Step 3: Uninstall AVG PC Tune Up

If you have AVG PC Tune Up tool installed on your Windows 8 machine, then uninstall it before running the AVG antivirus installation. The tool has some conflicts with the AVG antivirus. Therefore, uninstall the tool if it is there on your machine before starting the installation of AVG antivirus software.


Step 4: Update Device Drivers

Now that may sound strange – after all what the device drivers have anything to do with AVG antivirus’ successful installation on a Windows 8 machine? At the outset there may seem relation at all between these completely isolated things and in fact there is none, but a faulty device driver may be causing the installation not to go through. Yes, there are faulty software programs that may cause trouble for the new installations and the existing programs also. Therefore, update your device drivers first and make sure that your devices are working and then get on to installing the AVG software. The installation should no longer face the downloading issue.

Step 5: Download Windows 8 Updates

Outdated OS and other applications running on the machine may be causing trouble for the AVG installation. Therefore, make sure that you are running the latest Windows 8/8.1 OS and that the programs are updated too. Download the recommended Windows updates through Windows Update feature in “PC settings” and install them with admin permissions. Restart your computer when the updates are duly installed. When done, relaunch the AVG installation wizard and complete the procedure, which should run smoothly.



Have any solution to add to the tally of these fixes for the downloading problem? Leave us it in your comments and it will be duly updated to help those people who are facing this issue and are unable to install the AVG antivirus on their Windows 8 systems. If you are unable to fix this problem with these solutions or by any other means, then talk to one of our AVG antivirus experts and get it fixed ASAP. Stay safe – stay secure – enjoy life without bars!

How to Fix Lenovo G580 Audio Problems


Having a Lenovo G580 computer does mean that you have chosen the best after contemplating your alternatives. This Windows 8 notebook has the power and style to help you keep updated with your world, do work and ideate new things to enhance your professional dimensions, entertain with music, movies, games and more, and do a lot of things. When it comes to listening to the music, watching movies, or playing videos or other multimedia contents, you need good and consistent sound quality to enjoy your live shows, movies, videos, or songs etcetera. However if there is no sound either through internal speakers or headphones or is distorted due to some reason, then you more than certainly will not be able to enjoy the multimedia contents on your stylish Lenovo laptop. You can fix Lenovo G580 audio problems by following the below mentioned fixes and you will be all set to enjoy quality sound while playing videos, games etcetera.


Step 1: Update Sound Drivers

Look for the available latest audio drivers for Windows 8 or 8.1 whichever version you are running on your Lenovo G580 machine. Since the new Windows 8.1 drivers are available for installation, check if you are done with them (provided that you are running the Windows 8.1). Check for updates through “Windows Update” from “Settings”> Change PC settings>. You can also check for updates through “Windows Search Charm”. You can also check for the available updates through Lenovo’s website or from the website of the audio card manufacturer. Choose whichever option gives you the latest Windows 8/8.1 drivers to fix the problem. Make certain that you install drivers as an administrator to avoid any restrictions. When the drivers are installed, restart your Lenovo G580 and post-restart enjoy the quality sound.



Step 2: Set the Speaker/Headphone Ready

If the issue is related to internal speakers or headphone which cannot play sound in the desired position, then set the either one to “Ready” mode and it will be fixed. To do so, browse to “Control Panel”> “All Control Panel Items”> “Sound” and highlight the “Playback” tab. Check that either speakers and/or Headphones etcetera are/is set to “Ready”. Click the “Apply” button and then “OK” to save changes and exit the “Sound” window. You can also set the device viz. speakers or headphones as the “Default Device” to rid of the problem.


Step 3: Upgrade the Browser Version

If the sound does not play when something plays in your web browser, then it is probably due to its outdated version. This kind of problem has been observed more in the Mozilla Firefox browser (compared with Chrome, IE, Safari etc.), which if not updated can prevent the sound from playing in the web. Therefore, upgrade your web browser (whichever it is viz. Chrome, Firefox etc) to the latest version to benefit from the improved audio features and more.



Step 4: Uninstall/Reinstall Audio Device

If the sound does not seem to play or play distorted and no fix has fixed the issue, then uninstall the sound card drivers and reinstall them. Browse to “Device Manager” (search it with the “Search Charm”)> “Sound, video and game controllers”> search for the audio device, right click it and click “Uninstall”. When prompted, confirm the action proceed for a restart. When done, go back to “Device Manager”, right click anywhere on the blank space and select the “Scan for hardware changes” option. The driver software will be automatically installed. You can also reinstall the driver software using its software installation disk if you have one. Post-uninstallation and reinstallation of driver software, sound should play fine through speakers and/or headphone also. Also, make sure that the sound feature is not set on “Mute”.



If the above mentioned fixes do not fix the audio issues of your brand new Lenovo G580 notebook, then take expert help by calling us at our toll free number +1-877-907-4935. Taking expert help of a Lenovo expert will fix all your issues including the sound problem.

How to Fix “Preparing Windows” Problem in Windows 8

Arianna seems to get struck every now and then at the blue Windows 8 screen which says “Preparing Windows” while booting up the computer. Since it happens at times and not frequently, she tends to forget it and then once in a while freaks out at it for not showing what she is looking for. Like Arianna there are many users who face this problem but since it does not result in a prominent problem, they pass over it. The problem when occurs makes the Home screen disappear sometime (no tiles or some tiles at times) and even the files are nowhere to be found. This can be utter frustrating for people looking for something urgently. Don’t you worry, if this happens to you, we have got you covered with this latest edition of proven fixes. Check them out.


Step 1: Restart Windows 8 Computer

The simplest method to fix this problem is to reboot your computer. At times, Windows loads a different profile like a new one instead of your customized one. This indicates profile mirroring but a solvable glitch and hence rebooting the computer will fix it. Therefore, restart Windows 8 again and it should load your custom profile and settings etcetera.


Step 2: Restart in Safe Mode with Networking

A recently installed device or a corrupt driver software may be the reason behind this problem. If the previous method did not fix your problem and it returns, then restart computer in Safe Mode with Networking and run the built-in Windows troubleshooter to detect problems and automatically fix them. Choose this mode so that you can connect to the Internet and find out any possible updates etcetera to fix the problem. When done, restart the computer normally and you are done.


Step 3: Delete Temp Folder entries

As you have already experienced the problem Windows must have created a Temp folder in the C: directory\users. Empty the Temp folder. Also check if there exists another user profile with the same name in “HKEY_LOCAL_MACHINE> SOFTWARE> Microsoft> Windows NT> CurrentVersion> ProfileList”. Check and delete the profile entries (for another profile) from the Temp folder. Save changes and exit Windows Registry. Restart computer and that should fix the issue.

Step 4: Clean Boot Computer

By clean boot it means disabling the Microsoft services to fix the issue. Using the “Search Charm”, look for “msconfig” and run the utility with admin privileges. Click the “Services” tab and select “Hide all Microsoft services” checkbox. Click “Disable all” and then click “Apply” and “OK” to save changes. Restart computer and your issue will be fixed.

If this does not work, then go back to “System Configuration” utility and highlight the “General” tab. Click the “Normal Startup” button and click “Apply” and “OK” to save changes. Restart Windows 8 and the issue will be resolved.


Step 5: Update Driver Software

If the problem is constant, then look for the latest update including OS updates, driver updates etcetera and install them with the admin privileges. Outdated OS and device software may cause this problem to occur indirectly. Thence keeping the OS and devices updated will help fix the problem.


Given that you have exercised all the tweaks but the problem doesn’t seem to be fixed, give us a call and talk to a Windows 8 expert to rid of all problems. Our toll-free number is +1-877-907-4395 and is reachable 24×7!

How to Fix “Default Boot Device Missing or Boot Failed” Error in Windows 8

Having owned a brand new Lenovo Windows 8 laptop must be pressing you for the need of setting it up for work, entertainment, Wi-Fi and gaming etcetera. And why not? It indeed is the best thing to do when you have something new as a laptop – that too from Lenovo. However, when you first time turn on your Lenovo laptop preinstalled with Windows 8, you may experience an error message “EFI network 0 for IPv4 (20-89-84-23-c3-45) boot failed Checking media (Fail) EFI network 0 for IPv6 (20-89-84-23-c3-45) boot failed. Default Boot Device Missing or boot failed Insert recovery media and hit any key Then select boot manager to choose a new boot device or to boot recovery media”.


This error may not let you boot Windows 8 and keep you away from accessing your brand new laptop and its features, utilities etcetera. Not just Lenovo, this error can occur with other brand new makes and models also including Acer, Dell, Sony and the others. Apply the new edition of proven and tested fixes carefully chosen to fix this.

Step 1: Set to Legacy Support on Windows 8 Boot Setup Menu

You can fix the error by selecting “Legacy Support” option during Windows 8 boot. Restart your laptop and immediately press the “F2” key to go to Windows 8 boot menu. Press the key quickly because Windows 8 boots really fast, not giving you a chance to see the boot setup option and enter it. Select the “Boot” option and then “Legacy Support” from the “Boot Options” screen. Save changes and restart the machine. That should do it!


Step 2: Reinstall Windows 8

Whether it is fairly a new machine or a relatively old one, insert the Windows 8 reinstallation/recover media and reinstall Windows. If it is a brand new laptop being turned on first time, then you may not have anything to save, but just get on to the reinstallation procedure. If it is an old laptop, then back up your data first and then reinstall Windows and that should fix it. Do not forget to format and partition the drive.


Step 3: Repair/Reformat Windows 8 Hard Drive

If reinstalling Windows hasn’t done any good to the problem, then using the built-in repair option, repair it. Using the Windows 8 installation media, select the repair option and then reformat and do a partition of the drive also if prompted during the procedure. Do back up your data if you choose to reformat your drive.


If none of the above mentioned fixes result in significant solution to fix the error, talk to our Windows 8 expert at our toll free number +1-877-907-4935 and rid of it in the easiest method.

How to Fix Windows 8 Picture Preview Won’t Work Issue


If you want to see previews of the pictures you have on your Windows 8 machine so that you can attach the desired ones to your emails and for some reason if they do not display, it is probably because the Windows Picture Preview is not working. You may get annoyed due to not being able to see thumbnails of the images but out of helplessness you may leave your machine as it is and seek another one to do the job if it is to be done on an urgent basis. However, there may be some of you who will go to any length to fix the problem – so for those of you who want to try out the fixes at the cost of their precious time – here these are.


Step 1: Enable Thumbnail Preview

Perchance the thumbnail preview option in Windows Photo Viewer is not enabled and because of this you cannot see the image previews. You can enable this feature and then experience the change. Bring on the “Search Charm” and search for “gpedit.msc”. Right click it and choose to launch it as administrator. You must provide admin password if prompted by the UAC.


In the Local Group Policy Editor window, browse to “User Configuration”> “Administrative Templates”> “Start Menu and Taskbar”> and double click “Turn off Taskbar Thumbnail Preview”. In the Properties window, select the “Disable” button and then click “Apply”, “OK” to save changes and exit screens. You should now see previews of all your pictures.


Step 2: Tweak Picture Folder Settings

Open the folder where you have saved your pictures. Now click the “Tools” tab of the folder> click “Folder Options”> click the “View” tab, and remove checkmark from the “Always show icons, never thumbnails” box. Click “Apply” and “OK” to save changes and exit Folder Options. You should be able to see picture thumbnails ever afterwards.


Step 3: Install Windows Updates

Check for Windows updates to install latest patches, fix software bugs, and enhance performance of your Windows 8 machine. You can check for Windows updates through “Settings”> “Change PC Settings”> “Windows Update”, “Check for updates”. Check which updates you want to install and do so with admin privileges or else you will be refused access to them.


Step 4: Tweak Settings in Performance Options

Browse to “Computer”> right click it and select “Properties”. In the “Computer Properties” window, click “Advanced System Settings”. In the “System Properties” window, click “Advanced” tab> click “Settings”. In the “Performance Options” window, check the “Show thumbnails instead of icons” box. Click “Apply” and “OK” to save changes and exit the window. Close all the windows and thereafter you should be able to see thumbnail previews of your pictures.



troubleshoot windows 8 laptop

If you are still not able to see thumbnail previews of your images and feel annoyed, call us at +1-877-907-4935, toll free number and get a Windows 8 expert to help fix it.

How to Fix Failed Windows 8 Update Error


While doing your regular work or simply playing around on your Windows 8 machine as you notice that there are some Windows updates ready to be installed and when you click them, the process being. However, after a short while you notice an error message saying “some updates were not installed”. When you retry the installation of the failed updates, the process restarts but the error returns. This can be frustrating if it keeps going in a loop. Since today is Microsoft’s “Patch Tuesday” on which the giant rolls out the latest fixes, updates, and patches etc. for Windows and Office products, it is must that the update installation runs smoothly. Let us help you not to miss on the important updates from the Patch Tuesday. Check the fixes given below and make the updates happen.


Step 1: Power Cycle Windows 8

When you see this error message, simply close all the program windows. Restart your Windows 8 machine and wait while it loads back. The power cycling procedure will help restore any changes and prepare the machine again for the update installs. Post-reboot, reattempt the procedure.

Step 2: Disable Nalpeiron Licensing Software

If you have a Nalpeiron Licensing product installed on your Windows 8 machine, then it may be one of reasons for failed Windows updates. If you have it, then disable it before trying to reinstall the updates. For that, first open “System Configuration” by searching for “msconfig” through the “Search Charm”. Right click “msconfig.exe” and choose to run as the system administrator. Input your admin password if prompted to continue.


On the “System Configuration” window, highlight the “Services” tab, locate the “Nalpeiron Licensing Service” and uncheck the box next to it. Click/tap “Apply” and then “OK” to save changes. Exit the window and if prompted, reboot Windows 8. Now that the service is disabled, reattempt the update installs and they should be successfully installed. Once the updates are successfully installed, re-enable this service and update it with the latest version available on its website.


Step 3: Hide All Microsoft Services

If the previous method did not work for you, then hide all the Microsoft services and disable them. To do so, go back to “System Configuration” (for navigation, check the above step) and at the bottom left hand corner, check the “Hide all Microsoft services” box. Now click the “Disable all” button. To save changes, click “Apply” and “OK”. Restart your machine to let the changes be configured. You can now restart the update installs without problems.


Step 4: Remove any USB device

If the problem continues, then unplug any USB or other removable media connected to your machine. Any device like DVD, USB drive, pen drive, Blu-ray player etc. which is connected should be unplugged. When done, reinstall the failed updates and they should go through.

Step 5: Run Windows Update Troubleshooter

Provided that the problem continues and updates are not able to install, then run the built-in Windows Update Troubleshooter to automatically diagnose and fix the lingering problems. Search for “System and Security” using “Search Charm” and then select “Fix problems with Windows Update”. If prompted for admin password, input it to continue. If all goes well, the automated troubleshooter should fix the errors. Post-troubleshooting, you will have to reinstall all Windows updates from the scratch as the troubleshooter deletes the update history.


To check for updates, search for Windows Update through “Search Charm” or browse to “Settings”, “Change PC settings”, Windows Update. Click “Check now” or “Check for updates” and redo all the updates.



windows laptop

Should Windows updates continue to fail to install and show up errors and other miscellaneous problems with other applications, then call us at +1-877-907-4935, our toll-free number, and speak to our Windows 8 expert.

How to Fix Windows 8 Hard Disk Errors


Though Windows 8 has been designed for a faster experience of web, computing, networking, gaming, streaming, file sharing and more, but at times it may face the pinch of slowdown due to the insistent buildup of junk files, browsing history and more, corruption of program files, corrupt antivirus program updates, hard drive errors, or poorly written Windows updates among other miscellaneous reasons. Given that Windows 8’s hard drive faces errors due to these reasons and experiences a slowdown or performance hindrance, you can analyze them and fix them to help the OS pick up on speed and performance.

Things required for disk checking:

  • Windows 8
  • Admin privileges

Step 1: Close Running Programs

Exit out of all the windows running in the background or upfront. It is required to help avoid any program from using the hard drive while it is being analyzed for errors. There are some programs like Skype which you need to quit as simply axing (“X”) them out does not work. To exit out of any such program, simply right click it and then click “Quit”. Confirm the action and that is it. Perform this procedure for each program if there are more in numbers.


Step 2: Open Up Disk Defragment/Optimize Utility

Through the “Search Charm”, search for “Defrag” and then from the left hand side search results, right click “Defragment and optimize your drives” and select “Run as administrator”. Input the admin password if prompted to.


If you are on Desktop, then you can click the “Windows Explorer” icon to get in there, click “Computer” in the left hand panel, and right click the drive, click “Properties”. Alternatively, click the drive and a handful of options appear at the top like “Drive Tools”, click it and then select “Manage”, “Optimize”.


On the “Optimize Drives” window, select a drive and then if you want to analyze it first, click the “Analyze” button. When done analyzing, you can then optimize it. If the optimization has not resulted in any significant changes, then check the disk for errors.


Step 3: Defragment the Drive

On the “Properties” window, click the “Tools” menu and then click/tap “Check” under the “Error checking” heading. If prompted for admin password, input it to continue.


On the “Check Disk Local Disk (C:)” screen, select the checkboxes beside “Automatically fix file system errors” and “Scan for and attempt recovery of bad sectors”. This will do a comprehensive run and checkup of the hard disk errors and fixing. Click “Start” to initiate the error checking and fix up. Depending on the volume of data your Windows 8’s hard drive has, a substantial deal of time may be taken. When done, you may be asked to restart your machine to save changes and experience the speed. Do as prompted.




Having applied all the steps to perk up the performance and speed of your Windows 8 machine, if no significant changes result in, then, give us a call our toll-free number +1-877-907-4935 and get a Windows 8 expert to help you.

How to Fix ‘Window 8 Got Stuck at 13% or 12%’


It’s not a choice for users to bypass problems during Windows 8 and Windows 8.1 upgrades or while downloading Windows updates. Now that Windows 8.1 is there, problems during update are inevitably arising and annoying users. Let’s not talk about Windows 8.1 but Windows 8 update installation that is still a headache for many users. During the update installation and configuration, Windows 8 get stuck at 12% or 13% or a different percentage, leading nowhere and disturbing your planned work schedule. Since you would want to make the update installation complete as soon as possible and start working on your client’s project or watching a movie etc., you would have no time to waste on this problem.


Windows 8 often gets stuck at 13% or 12% during configuration due to three main reasons spanning corrupt Windows updates, no sound/other sound problem in the system, missing icons and tiles which cause this problem to occur. Now that you are familiar with the problems and their reasons, let’s begin fixing them

Windows Updates Get Stuck at 13%

Such problem is being reported in new Windows 8 machines, especially HPs. Most of the online support forums and communities report about this problem with HP computers though other brands are also not spared. Besides, Microsoft has also reported about an issue with a particular update which may be conflicting with pre-installed security software like McAfee or Norton etc. To fix this problem, force your computer to shut down first.

Steps to fix Windows Update problem:

1. Restart your computer

2. Update your antivirus program with the latest updates. Download and install all the required updates for the security software.

3. Post-update, your Windows 8 machine should work fine. If the problem seems to be hardware-related (especially HPs), call up your computer support or HP technical support for that matter.

4. If the problem persists, disable your antivirus (if you have firewall too, disable it) program before you begin installing Windows updates. Once the security software is disabled, Windows updates should install and configure smoothly.

5. If the problem lingers, download and install the Microsoft Windows 8 KB2771431 update. The problem will be resolved.

No Sound in the System

If your Windows 8 machine has no sound at all or another sound problem, then Windows updates may get stuck at 12 or 13% due to outdated driver software reasons. This problem has been observed as a common across all Windows 8 machines including that of HP. However, with this problem there is nothing to worry about as it takes a simple step to be fixed.

Follow the instructions given below:

1. Go to “Control Panel” from the “File Folder”, located on the taskbar on Desktop. If you are on Windows 8 Home Screen, press the “Windows” key on the keyboard to switch to Desktop. You can also search for Control Panel through the “Search Charm”.

2. In “Control Panel”, navigate to “System and Security”> “System”> “Device Manager”. In the Device Manager window, expand the Sound, video and game controllers category.


Look for the audio driver software like RealTek, IDT or whatever brand it is of, right click it and then click “Uninstall”. Also uninstall your video drivers. When done, open your web browser and visit the Microsoft Download Center website. Download and install all the Windows 8 RT updates viz. delmigprov.exe, KB2756872, KB2761094, and KB2764840. Click the “Run” button to start running the installation right away or the “Save” button to save the downloaded file and run it later.


Install and configure all the required sound & video drivers for your Windows 8 PC and thus fix the problem. If the problem continues, visit the websites of your sound & video driver publishers and download the respective driver software for them. Your problem should be fixed afterwards.

Missing Tiles and Icons

If you have performed all the above mentioned steps, missing tiles and icons should automatically get reappear on your computer. However if you continue to see missing tiles and icons even after installing these updates, there is another simple trick that you can do. Simply log off and then log back in, you should see all the missing tiles and icons on the Home Screen.

If the problem recurs, repair Windows 8 by bringing up “Settings Charm” and navigating to Change PC Settings, General, and Restart Now. From the next screen, select your operating system(s). Now click “Troubleshoot”, select “Advanced options”, “Automatic Repair”. Follow the on-screen prompts and complete the repair. Your PC will reboot when repair is complete.



troubleshoot windows 8 laptop

If your Windows 8 continues to get stuck during updates or while upgrading to Windows 8.1, call us at +1-877-907-4935 and get an expert to help you.

How to Fix Windows 8 Freezing Problems

Windows 8 is a great operating system, with less of complaints, no fuzziness, user-friendliness and great features which bring users numerous reasons to be happy and continue using it. However despite that Windows 8 is a refined and advanced operating system, it has had its share of problems. Frozen screen at the startup or while opening any application is one of these Windows 8 problems which may invoke the need for support. Here are a few self-help fixes which you can apply and fix Windows 8 freezing problems. Doing so will not only help you save a great deal of time but may also help you make most of it for other miscellaneous purposes.

Step 1: Update Device Drivers

Download and install latest drivers for your audio & graphics (video) cards, router, printer, Roku, Apple TV, or whichever device you have connected to your Windows 8 machine. In most of the cases it has been observed that updating graphics card drivers has done the trick though it necessarily doesn’t mean that other devices should be kept deprived of the latest driver updates. You should update drivers for all your devices regularly to avoid software lags and conflicts.

Step 2: Install Additional Software Updates

Though it is a regular practice for you to update your Windows 8 machine and the connected peripherals with the latest updates but you may be reluctant to install the additional software updates in the wake of not compromising the free space on your hard drive. You may abandon this practice of yours by installing all the updates including additional ones to keep other software and hardware functioning and avoid conflicts. To check for updates, press the <Windows> key and start typing “Windows Update” in the Search Charm bar. Now tap/click <Settings>, click <Install additional updates>, and then click <Check for Updates>. Download the available updates and Windows 8 should abandon its habit of crashing during or after startup.

Step 3: Run the Troubleshooter

Disconnect all the peripherals including USB keys, router, printer, DVD etc. from your Windows 8 computer and then bring up the <Charms> bar by pressing the <Windows + C> keys together. On the Charms bar, look at the bottom and tap/click <Settings>, <Change PC Settings>, <General>, <Restart Now>. When prompted, select an option from “If your computer has a single operating system” and “If your computer has more than one operating system”. Afterwards, tap/click <Troubleshoot, Advanced options> and then tap/click “Automatic Repair”. Let the Windows troubleshooter automatically scan for problems and fix them. Wait until the troubleshooter prompts for an action. If the troubleshooter is able to fix all the problems, it’ll prompt you to restart your computer. If the troubleshooter is not able to fix all the problems, move on to the next step.

Step 4: Run Windows Repair Utility

Pop the Windows 8 installation media in to the drive of your machine and boot it. When prompted, click <Troubleshooting>, click <Advanced Options>, and then click <Automatic Repair>. Windows Repair utility will now automatically scan for problems and fix them. If the utility is unable to fix all the errors, move on to the next step.

Step 5: Refresh Windows 8

Pop the Windows 8 media in the drive and boot your computer. Navigate to <Troubleshooting>, click <Advanced Options>, <Settings>, and type “Refresh your PC” in the search bar. Now tap/click <Get Started> right below <Refresh your PC without affecting files> and click <Next>. When done, your Windows 8 PC should be fine and without all the third-party software. You can reinstall any third-party software which was removed during this procedure. When done, remove the Windows 8 media and boot your computer.

troubleshoot windows laptop
Should your Windows 8 continue to freeze during or after startup, call us at +1-877-907-4935 and get an expert to help you.

How to Access BIOS in Windows 8

Windows 8 is way too fast than its predecessors and it cannot be interrupted as said by Microsoft in its statement. Having such a fast operating system means having fast shutdown times, fast boot times, and no time, no option to enter the BIOS settings to customize and/or repair Windows 8 settings. This can result in some disappointment but wait, there is a solution for this problem. Though Windows 8 is fast but it does give you an option to enter the BIOS settings and customize them. Follow the steps given below

Step 1: If your computer is turned on, follow this procedure. Click/tap “Settings” on the Charms bar (press Windows + C keys to bring up Charms bar)> “Change PC Settings”> “General”> “Restart now” under “Advanced startup”.

Step 2: From the “Choose an option” screen, click/tap “Troubleshoot Refresh or restart your PC or use advanced tools”> “Advanced options”> “UEFI Firmware Settings”> “Restart”. Your Windows 8 computer will boot now in the BIOS settings.

Step 3: If you have upgraded to Windows 8 from a previous version (in other words if you computer did not come preinstalled with Windows 8), then you may not be able to access BIOS via Step 1 and Step 2. For a Windows 8 upgraded computer, you can continue to use the F2 key method during boot to enter the BIOS. You will need to first shut down or restart your computer and then select “Press the F2 key to enter Setup”. Instead of F2 key setup, you may see “Press F12 key to Setup”, press it to enter the BIOS.

troubleshoot windows laptop
Should you face any problems while accessing the BIOS settings or after modifying them, call us at +1-877-907-4935 and get an expert to help you.