Bluetooth connectivity seemed to have gone for a toss for many Windows 8.1 post upgrade. Check here what a Dell customer posted in the forum “I have XPS8700 (i7-4770, 12 GB RAM) and I just updated to windows 8.1 from windows 8. Everything works fine except for the Bluetooth. It would not connect to my Sony DN-BTR200 Bluetooth headphone. I’ve tried connecting other Bluetooth devices and none of them worked. I tried re-installing the Bluetooth driver, but it came up with an error message that my OS is not supported”. This is happening to many customers who have been feeling the pinch after upgrading to Windows 8.1 on their different brands of machines. We have decided to care for your Bluetooth problems in Windows 8.1 as we understand how important it is to connect your Bluetooth device to your machine to share music, movies, videos, files, Internet and more.
If you have a Dell Windows 8.1 machine, then the latest driver update is available for download here. Check this link and click it “http://www.dell.com/support/drivers/us/en/cadhs1/DriverDetails?driverId=JXK15” to download the driver update file. Install it with admin permission and post-installation, the Bluetooth error should be gone away.
P.S. The latest Windows 8.1 driver for most of the Bluetooth devices are either available on the respective Bluetooth manufacturer’s website or on the website of the PC manufacturer.
Update your machine (whichever you are using HP, Dell, Sony, Lenovo, Toshiba etc.) with the latest updates available from the manufacturer’s website. Download and install all the recent updates for the make and model of your machine. Browse to the “Drivers/Downloads” section of your respective PC manufacturer’s website and do the needful. Post-update, you should be able to successfully pair your Bluetooth device with your Windows 8.1 machine and use it without problems.
If the Bluetooth problem is still not fixed, then make sure that the feature in Windows 8.1 is turned on. You can do so by calling up the “Settings Charm”, clicking/tapping “Change PC settings”, selecting “Devices” and then “Bluetooth”. Make sure that the utility is set to “On”. If it is not, then Toggle the button to set it “On”. Exit all the screens and then attempt pairing your Bluetooth device (make sure it is on) with the PC again. No problem should recur this time.
If this also does not work for you, then uninstall and reinstall the Bluetooth driver software using this method. Access Device Manager using the “Search Charm” and run it with admin permissions and if prompted, input the admin password.
On “Device Manager”, look for your Bluetooth device under devices or “Network Adapters”, right click it and then tap/click “Uninstall”. Confirm the action when prompted. Also, uninstall Bluetooth device traces from everywhere from “Programs and Features” and Windows Registry to completely clean Windows 8.1 from them. When done, reinstall the latest Bluetooth device either using its software disk or from its website. When done, pairing should go successful and no error should appear.
If your Bluetooth devices continues not to work with Windows 8.1 and you are unable to use it, call us at +1-877-907-4935, the toll free number, and speak to a Windows 8.1 expert.